Return Policy

No product may be returned directly to Vitasalus/Equinox Products without first contacting a Vitasalus/Equinox Products Customer Service Representative for a Return Material Authorization (RMA) number. If it is determined that the product may be defective, you will be given an RMA number and instructions for product return. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense.

For all returns, including returns that do not qualify for our 100% Satisfaction Guarantee, a restocking fee of 15% will be assessed within 30 days, 30% within 60 days and no refunds will be issued after 60 days. NO EXCEPTIONS. After the RMA number has been issued by the Vitasalus Returns Department, product must be returned freight pre-paid, in original unopened packaging and in resale condition. Customer is responsible for all Shipping Costs incurred. If you received free shipping on the items you are returning, you are responsible for the initial shipping costs and they will be deducted from your final overall credit.

Vitasalus/Equinox Products will recommend an overall water filtration, treatment, and/or conditioning system solution based upon all the information we receive via email, fax and verbally by the customer. We cannot and will not be responsible for a recommended solution that falls short resulting from lack of information/disclosure by the customer. Our representatives base all product recommendations on information provided by our customers; if other conditions (i.e., water, installation space, power, water pressure, etc.) exist which were not prior disclosed, then additional/other products may be required to make the overall solution successful. However, as always, we are committed to positively work with the customer to help remedy any troubled solution by providing the customer with the most effective and affordable options available.

Under no circumstances will Vitasalus/Equinox Products financially cover or beresponsible for any service, 100% satisfaction guarantee or warranties that has resulted from improper application, poor handling, neglectful damage, set-up, installation, start-up procedure and/or lack of thorough follow through of installation procedures found on or with the unit and in any service guides, product manuals and/or related website pages.